| - Why can't I login?
- First, you must make sure that you are typing in your username and password correctly, remembering that all Sentris.com usernames and passwords are
lowercase.
- Make sure that you have entered 'surf/' before your username.
- Make sure that the phone number that you are using is correct.
- Check for a local access number at http://access.sentris.com .
- If you still cannot logon, please take note of any message you might be getting when trying to logon and e-mail support@sentris.com .
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Who do I contact if I'm having a problem?
- Why am I getting a connection slower than the capability of my modem?
- If using a 56K modem please be sure that you are attempting to access a number that supports 56k. You can find a listing of the access numbers that support 56k at http://access.sentris.com .
- In addition not all of 56K modems will transfer at 56K. If your modem is x2 you must have the latest v.90 upgrade installed and accessing a v.90 POP in order to transfer at or near to 56K. for more information see: http://www.56k.com/buyer/v90upfaq.shtml
- V.34 modems connect at the best speed they can obtain under present line conditions. Telephone companies do not guarantee that modems will connect at their maximum
rate. At present only 30% of U.S. households have access to phone lines capable of carrying more than 28.8 kbps of traffic.
- It is also possible that your modem is not configured properly. Check your modem manual for the correct initialization string and port speed.
- Is there a way to find out about the status of Sentris.com's network?
- How do I change my username and/or password?
- Currently, customers CANNOT change their usernames. In order to obtain a new username, you must cancel your existing account and set-up a new account under a different username.
- There's one way to change your password:
1. Email support@sentris.com with your request including the following:
1.Your username
2.Your mother's maiden name (for security purposes)
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